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Our Customer Service Approach

As a small, dedicated team, we are committed to offering personalised support to ensure your experience with us is as smooth and enjoyable as possible. Due to our small size, we focus on delivering efficient and responsive online assistance. Online assitance enables us to provide assistance across a wider range of hours and respond to your queries more quickly than ever before. We appreciate your understanding and are here to ensure you get the support you need, when you need it. 

How to Reach Us

Online Assistance:

For all customer service inquiries, we invite you to contact us via the contact form or by email. This allows for a detailed record of your query or issue, which we can address as quickly as possible. Whether you're experiencing difficulties, need more information, or have any other concerns, please use the contact form or email us at

Response Time:

We aim to address all online inquiries on the same working day when possible, or within 24 hours on weekdays, from Monday to Friday. Providing quick and efficient responses to your emails and promptly resolving any queries or concerns is our top priority, ensuring a timely and effective solution to support your requirements.

Call Back Service:

Understanding that sometimes a direct conversation is needed, we offer a call back service for situations that require a more personal touch. If you prefer to speak with a member of our team, please send us an email with your contact information and a brief description of your inquiry. We will schedule a call back at a time that's convenient for you, ensuring that we provide the assistance you need.

Booking Assistance:

If you're having trouble booking online or if there's any confusion, don't hesitate to reach out to us with the following details:

  • The date and location you wish to book
  • If booking with a voucher: please include the voucher number and expiry date

Providing us with this information will help us process your request more efficiently. We are committed to handling every inquiry with care and aim to resolve any issues as quickly as possible.

We're Here for You

At Segway Events, every customer is important, and we strive to make your experience with us seamless and positive. Your feedback and questions are invaluable, as they enable us to improve and better serve you.

Segway Events Ltd

68 West Street
S70 5DJ

Customer Bookings & Support