Frequently Asked Questions

C. Gift Voucher Questions

Which code on my voucher do I enter?

If you have one code please enter the full code, if you have mutiple codes it will depend on which company you purchased the voucher from please see the instructions below. 

GroupOn

We need the following in the exact order set out below. 

  • Groupon code
  • Security Code
  • Please seperate the two codes with a hyphen.

Please enter the code in the same format as this example MW2-021114-1FB4A35641

 

Experience Days & ExElement

Please remember to activcate your voucher before booking this will give you an EX booking number which we will need. 

  • Example EX 33198-131206

Virgin Experiences (Acorne)

We need the following information:

  • Serial Number
  • Product Code
  • Pin Number 

Do I need to bring my voucher with me on the day?

Yes you will need to bring your voucher with you on the day. Failure to produce a valid voucher on the day of your experience means that full payment will be required to cover the cost of the experience before you will be allowed to proceed with registration. This payment will be refunded on receipt of a valid voucher in the post alongside a completed deposit refund form within 28 days of your jump date.


I've lost my voucher and I'm booked in, can I still participate?

No - you will need to contact the company who issued your voucher for a replacement or get them to contact us in writing to state that you can go ahead with your experience.

Reason - we need your voucher to recieve payment from the voucher company you bought it from.


My voucher has expired can I still book in?

If the voucher has been purchased directly from Segway Events, we are only able to extend vouchers while they are still in date so a new voucehr would need to be purchased if the expiry date has passed.

However, if your voucher is from an alternative provider, you will need to contact them directly to enquire about their policy on extending expired vouchers.

 


My gift voucher has almost expired - can I extend my gift voucher?

We are willing to extend customers' gift voucher's for a maximum of 6 months.

In order to extend your gift voucher please contact our Customer Care Team on 0845 319 3747. Vouchers will be extended for 6 months from the original expiry date for a charge of £10 per person and we are only able to extend your voucher once. Please note there are some vouchers that we are unable to extend.  


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