Frequently Asked Questions
Bookings / Cancellations
I can no longer attend the event, how do I book an alternative date or location?
What is your cancellation policy?
Segway Events will refund booked experiences & vouchers bought direct from Segway Events within 7 days of purchase minus a £10 administration fee. After 7 days no refund will be available.
- Where gift vouchers have been bought from external providers and a booking has been made, no refunds will be given and voucher validity will be lost for any cancellations
- Should you need to re-schedule a booking you have already made more than 14 days before the event date, a £10 administration charge per booking will apply to move to another convenient date. If you need to re-schedule a booking within 14 days of the event date then a £25 re-booking fee will apply.
- Should you need to cancel a booking you have already made, no refunds will be given and voucher validity will be lost if this cancellation is occurring more than 7 days after booking.
- For participants failing to turn up to an event you will not be able to reschedule bookings, no refunds will be given and voucher validity will be lost.
Why do you need my mobile number?
We use your number to contact you on the day of the event in case of bad weather.
How do I get my experience time & event pack?
When you submit a booking on our website you will get an order acknowledgement to inform you your booking has gone through ok.
All our bookings are processed manually so that we can review your booking and respond to any questions that you may have. Following this our bookings team will send you a booking confirmation email with your exact experience time and your event pack attached.
I can't find my event pack or information about my experience
Most of the information regarding your experience is sent as a seperate document attached to your booking confirmation email, alternatively these documents can be found in our useful documents section. This is sent to you after you submit your booking. Please allow 2 working days to receive this email.
I didn't recieve a booking confirmation
Please check your email junk folder or any spam folders you may have. You will have reieved your booking confirmation within 2 working days of submitting your order.
If you have submitted an order between 23rd December and the 4th January you will not recieve your confirmation until we retirn from the Christmas period as all orders are processed manually.
What is Cancellation Insurance?
Cancellation Insurance insures customers against any charges that would occur should you need to change the date of your experience more than 7 days after booking.
Where Cancellation Insurance has been purchased and the customer needs to re-schedule the date of their experience due to e.g. bereavement, break down or illness, the customer will not be charged to re-schedule the date. The Cancellation Insurance allows customers to re-schedule the date of their activity once and Segway Events must be notified of this date change before the start time of the customer's event. The customer will have the option to re-purchase Cancellation Insurance again at the time of re-scheduling.
Where no Cancellation Insurance has been purchased, if a customer needs to change the date of their experience after 7 days of booking but more than 14 days before the experience a £10 re-booking fee will apply. If a customer needs to change the date more than 7 days after booking but within 14 days before the event a £25 re-booking fee will apply.
Please note that Cancellation Insurance does not allow customers to cancel their activity and receive a refund. All bookings have the option to cancel the event and receive a refund within 7 days of booking (minus a £10 administration charge), after 7 days of booking all experiences are non-refundable.
I have a Gift Voucher but would like to pay for an additional person?
That's perfectly fine!
You have the option to add as many additional riders as you wish when booking online. You just need to enter the number of people that you wish to pay for on the booking form under "Buy Experiences" and these will be added on to your booking.
Alternatively you can call our Customer Care Team on 0845 319 3747 who are happy to assist you in your booking and can also take payment for additional riders.